BC Ferries website, app, cellphone system down for hours on busy vacation Monday | Globalnews.ca


As British Columbians head home on a busy vacation Monday, travellers on BC Ferries faced some further hurdles.

The BC Ferries web site, app and telephone system went down Monday morning, that means these travelling on ferries Monday could not examine on schedules, routes or sailing situations.

BC Ferries workers had been lively on Twitter and stated employees were aware of the issue and making an attempt to implement a fix as soon as potential.

In an announcement at simply after 4 p.m. BC Ferries stated the problem was a backend system failure but did not explain something additional.

Deborah Marshall, the executive director of public affairs for BC Ferries, wouldn’t go on digicam Monday however informed Global News before noon over the phone that the net site will be back “shortly” but did not give an replace on the timeline.

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“Our IT team is working very diligently to get the system again up and running,” she said. “We actually apologize to our clients for the inconvenience.”

BC Ferries confirmed it is not capable of access the reservation system to make any modifications or cancellations for passengers.

Click to play video: 'BC Ferries boss sets new course'

BC Ferries boss sets new course

This news follows staffing points that impacted some sailings over the lengthy weekend.

On Saturday, all afternoon Queen of Capilano sailings between Horseshoe Bay and Bowen Island was cancelled because of staffing issues.

BC Ferries said it has sourced a 40-person and 12-person foot passenger-only water taxi to offer service for the route.

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In a statement Monday, BC Ferries stated the decision to cancel a sailing in these circumstances is made when the corporate has tried every option to find a replacement crew.

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“We know that even one cancellation is too many for patrons who rely on our service,” Marshall mentioned in an announcement. We proceed our largest recruitment campaign to fill vacancies as rapidly as we will. We are engaged on it but there’s a worldwide shortage of mariners,” she mentioned.

Marshall mentioned they have launched incentives and guaranteed hours for brand spanking new workers and enhanced allowances for employees with sure technical qualifications.

Global News spoke to new CEO Nicolas Jimenez final week and he stated BC Ferries is keenly aware there have been many service disruptions prior to now few years.

“We have determined we have to do higher this summer time,” he advised Global News.

“We’ve taken advantage of those reciprocal preparations with other countries to usher in technical, licensed officers. We changed our hiring mannequin entirely.”

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He didn’t mention the website particularly.

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